- Bulk orders and corporate orders are excluded from the free shipping.
- Most of the hockey sticks have a $12 oversized shipping fees.
- Free shipping is excluded from the following territories: NT, YT and NU
Shipping Time -- Most orders received before 1:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 1:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. Provide 3 to 5 days for delivery.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Dek Hockey Town or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
- We accept returns on products that are defective due to manufacturing defects within 10 days from the date of purchase.
- We accept returns and exchanges on products within 10 days of the date of purchase.
- No exchange will be accepted on products whose packaging has been altered, jockstrap or on protection shorts.
- All transportation expenses related to product returns will be assumed by the customer.
- Administration fees of 15% may apply for returned orders.
- We do not accept cancellations or refunds on preorder products.
- Returns due to mistakes made by Dek Hockey Town during the delivery will be accepted at Dek Hockey Town's expense within 10 days of the date of purchase.
Before return shipping a product purchased online, you must contact us by e-mail [email protected] to obtain return authorization.